Hello, I’m Ben Rose!
If you’re here, you’re probably wondering who’s behind BestCashbackRates.com. That would be me – just one guy who’s passionate about helping people save money. I started this site after discovering how much I could save with cashback offers and wanting to share these opportunities with others.
Unlike big companies with massive support teams, when you reach out to BestCashbackRates.com, you’re talking directly to me. No automated responses, no support tickets bouncing between departments – just straightforward help from someone who knows the platform inside and out.
Why Reach Out?
- You’ve got a question my FAQ section couldn’t answer
- Something’s not working right with your account
- You’ve spotted an error or outdated cashback rate
- You have a suggestion that could improve the site
- You want to share your savings success story (I love hearing these!)
- You’re a brand interested in partnering with the site
How To Contact Me
Email (Fastest Response)
All Inquiries: ben@bestcashbackrates.com
Response Time: Usually within 24-48 hours
Pro tip: Include screenshots when reporting technical issues – helps me solve problems much faster!
Social Media
I check these accounts daily and respond to DMs when I can.
When To Expect A Response
As a one-person operation, I do my best to respond quickly, but there are times (especially during major shopping events like Black Friday) when response times might be a bit longer. I appreciate your patience during these busy periods.
For truly urgent matters, mentioning “URGENT” in your email subject line will help me prioritize your request.
Frequently Asked Questions
“What hours do you typically respond to emails?”
I check emails throughout the day (Monday-Friday) and usually do a quick check on weekends too. I’m based in the Eastern time zone (Boston).
“Do you offer phone support?”
I don’t currently offer phone support as email and chat allow me to help more people efficiently while maintaining the site. This also gives me time to research issues thoroughly before responding.
“What should I do if I haven’t received a response?”
If it’s been more than 48 hours, please send a follow-up email. Occasionally messages get caught in spam filters or get buried during busy periods.
How I Handle Your Information
When you contact me, I collect only the information needed to resolve your issue:
- Your name and email
- Account details (if relevant)
- Information about your query
I take data privacy seriously and follow all applicable regulations including GDPR and CCPA. For full details, please see my Privacy Policy.
A Bit About Me
I launched BestCashbackRates.com in 2021 after spending 13 years in the Affiliate Marketing industry. My background in both marketing and web development gives me a unique perspective on how to make cashback programs more accessible and user-friendly.
Outside of running this site, I work in Affiliate marketing and do a lot of side hustling. My goal is simple: to help as many people as possible get the most value out of their everyday spending.
The Last Word
This site isn’t backed by venture capital or a big corporation – it’s a labor of love built to help people save money. Every email, chat, and social media message matters to me because it helps make the site better.
Whether you need help with a missing cashback payment or just want to share feedback, I’m here to help. Don’t hesitate to reach out!
